Privacy Policy

Privacy Notice for Patients including children

This privacy notice sets out how RS Dental Norwich uses and protects any information that you give when joining the practice. The practice is committed to complying with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, GDC, NHS and other standards. The person responsible for Data Protection is Rekha Shrestha.

What type of information do we hold?

  • Personal details such as your address, date of birth, phone number and email address- This is for the provision of dental health care, providing treatment plans, estimates and recalls
  • Details of your NHS number and entitlement to healthcare treatment and exemption status if applicably
  • Personal details of family members or emergency contact details
  • Medical history including your GP’s name and address
  • Past and present dental history including x-rays and photographs
  • Information about the treatment we have proposed and provided along with its price.
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Records of permission or consent for treatment.
  • Correspondence to other healthcare professions such as referrals

Why do we need to keep this information?

We need to keep records of personal information regarding our patients in order to provide safe and appropriate dental care and treatment. It is also used to maintain accurate treatment records.<br> We also need to process personal data about you if we are providing care under NHS arrangements and to ensure the proper management and administration of the NHS.

What do we do with your Information?

We will only share your personal information to another dentist or doctor, such as for an orthodontic referral. We will not share your personal information to anyone else unless needed for legal
reasons.

How do we store your Information?

Your Information is stored securely at the practice [in paper form] [on protected computer systems]. Computer information is backed up regularly and may be securely stored away from our premises.

Retention periods
For children – we will retain your dental records for 11 years or until they reach the age of 25 (whichever is longer).

Concerns
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you can contact our Data Protection Officer via email at You can also seek advice from The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or start a live chat or call helpline on 0303 123 1113.

 

Approved By: Rekha Shrestha
Date Published: 07/07/2024